Comments on The Crazy Suburban Mom: Making Lemonade out of Dell...

My whole family uses Dell. My laptop, which was al...

2009-12-06T18:40:20.903-05:00

My whole family uses Dell. My laptop, which was also very expensive, has had to be serviced over the years, as well. I see Dell computers as really nice, expensive cars. They run and look GREAT, but they WILL need to be fixed... so you NEED insurance (a warranty). No doubt about it. I mean, I imagine anyone's computer would need to be fixed from time to time, even if they care for their computers well - but I hear most of the "My computer broke! D:" stories from Dell customers.

Good luck! I agree that sending a used computer as a solution is bull. That's not what you paid for. You paid for a NEW, working computer. If anything they should refund you money if they want to give you the used one. You could have bought a used Dell laptop if you wanted to, but you didn't! >:(

Best of wishes.

As I type this my one year old Dell laptop seems t...

2009-12-06T15:38:31.583-05:00

As I type this my one year old Dell laptop seems to have the fan kicking into high gear repeatedly today, and it is making me nervous. Our Dell desktop is quite old and has been indestructible. I hope that my laptop is not a lemon too!

We have two dell computers and I've had issues...

2009-12-06T09:02:01.396-05:00

We have two dell computers and I've had issues with their customer service and them not standing behind their products as well. Can't you just feel your blood pressure rise when you talk to them?
Good luck!

Maybe this is why my husband won't buy a Dell....

2009-12-05T12:24:31.774-05:00

Maybe this is why my husband won't buy a Dell. He said he doesn't like the company but I never asked why. So sorry you're having so many problems with them....you know, for as big a company as they are, you'd think they'd have excellent customer service. I think they should replace your non-working expensive laptop with exactly the same quality and price that you wanted in the first place.

Hope it all works out, in your favor!

I'm one that has had issues with Dell - I had ...

2009-12-05T01:14:37.951-05:00

I'm one that has had issues with Dell - I had problems almost right out of the box with the keys sticking, and their customer service was a nightmare. The worksmanship was so shoddy, it fell apart completely right about when the warranty was about to expire. I know some Dells just rock, I guess I was one that had a lemon too.

Their customer service/repair department really needs help.

Back in the day, Dell were famous for their good c...

2009-12-04T21:49:52.395-05:00

Back in the day, Dell were famous for their good customer service. They offered computers using cut-price parts, but at least they had good customer service.

Now they just offer computers with cut-price parts.

I'm sorry you've had a bad experience with them. Because of the quality of the components they use and my stressful, lengthy dealings with their customer service I won't be buying one of their computers again.

I adore Lemonheads, though! Your post has quite put me in the mood for some!

This type of things seems to be happening more and...

2009-12-04T18:48:54.534-05:00

This type of things seems to be happening more and more lately. Not just with Dell but with all sorts of companies. Customer service is not what it used to be. It's not about making the customer happy anymore it's about a company making money.

We were lucky with the two Dells we have - so far,...

2009-12-04T16:13:07.818-05:00

We were lucky with the two Dells we have - so far, no probs. But you never know...

I love all the lemon pics! The Lemonheads one cracks me up especially because I'm imagining the people you spoke to as having these heads, lol

Maureen, My laptop was worked on here and the serv...

2009-12-04T14:27:30.340-05:00

Maureen, My laptop was worked on here and the service was actually fine. I think the issue for me is this particular one. Although I sure wish I had someone around the corner! That would be terrific! And yes, loves lemon and baby soft... you know what? I bought it a few years ago. It's really for someone much younger :) But it was nice to remember!

Lin, I agree. It's always about customer service in the end. Always. And I think its partly that people just get frustrated with the amount of effort it takes to get satisfaction. The layers of people you need to go thru. I've found that to be true. With every layer of people, some consumers will drop out... and I guess that is what large companies count on? I don't know

It is rarely the product that makes or breaks a co...

2009-12-04T13:29:03.055-05:00

It is rarely the product that makes or breaks a company, it is their customer service--or lack thereof. Why, oh why, don't people like Michael Dell get that?

I've had similar experiences with Dell. I'...

2009-12-04T12:35:15.907-05:00

I've had similar experiences with Dell. I've had 3 desktops. Occasional random problems over the 8 years or so that I've had them. Service was great when they had to replace parts. As in, at my door the next day.

My laptop has had a few issues and service was not as good. I think if I buy from them again I won't get the warranty. I was lucky enough to find a computer guy who lives right around the corner and he is reasonably priced. This way I don't have to ship my laptop off and service is fast. A day or two and back in action. Silly as it sounds it was like a mental breakthrough for me. An AHA moment. I initially bought from Dell because of the warranty but things have changed and now I don't need it as much. Watch out Michael Dell - that's all I'm saying.

Now the Love's Lemon - wow haven't seen that in forever. I used to wear Love's Baby Soft when I was a young chickadee. Wonder if that's still around????

U R Funny. xo Pam

2009-12-04T11:45:27.754-05:00

U R Funny.
xo
Pam

Anon, I checked into buying a computer from best b...

2009-12-04T11:13:08.827-05:00

Anon, I checked into buying a computer from best buy but really didn't want the computer serviced there. I talked to geek squad and didnt like the answers I got.

M, I hope that Michael Dell, is unhappy with this situation. I hope these turns of events are not his wishes or his intent. I hope this is made right..

Lynette - I think it will be fine, really. As I said, I have four others ones that are working and and I don't have issues with. I even had to have service on one of them (my son knocked a part right off the desk top - get accidental damage, if you didnt) and the service was wonderful. Like I said, I really don't have anything against Dell, or I wouldnt have five of them.

I have a new Dell myself thanks to a wonderful fri...

2009-12-04T11:08:34.432-05:00

I have a new Dell myself thanks to a wonderful friend. And if it goes out I would be up that creek without a paddle. Do not know what I would do. So good luck and keep trying to contact MICHAEL

i sooooo hope michael dell reads this and kicks th...

2009-12-04T10:44:19.392-05:00

i sooooo hope michael dell reads this and kicks the company that bears his name in the reboot!

you go, girl!

m.

No-For me the issue is with Logotech. My son took ...

2009-12-04T10:14:31.472-05:00

No-For me the issue is with Logotech. My son took his hard earned money and bought an way expensive mouse. It broke the first week. no problem we called the company and after and hour on the phone giving info they offered to send a new one. never came -have contactd them since-no response....pretty much anyone dealing with computers or computer equipement doesnt give a care of it breaks once you pay them. And dont get me started on Worst Buy--charged me to fix stuff that was under warranty and then openly admited they didnt even OPEN the computer or trun it on to check the problems and sent it back.....