The Crazy Suburban Mom: Where it's not the problem but I'm one...

Wednesday, September 15, 2010

Where it's not the problem but I'm one...

I thought dealing with the wardrobe was hard but to that I say a giant,  HA!  The make-up thing is ridiculously harder in proportion and I admit I tortured Rite-Aid in the process.  Although, I'm not sure I get why they felt so tortured.

See, I found they had a great return policy.  And I quote:

Don't pay for your mistakes. (I put the rest at the bottom.)


  Perfect!  So I tried quite a few things before I found what worked.  I wasn't out to torture the girl behind the counter and honestly, I don't know what the problem was anyway.  Returns are ringing up, in reverse.


Yes, I occasionally hit a few that didn't work for me and yes, there was that day that I returned THREE Revlon products at once.   That they sell, that I bought the day before, WITH a receipt.  


The sticking point seemed to be that I stuck them in a CVS bag so the cashier announced, OH MY! You're returning ALL that? (Which felt, I don't know kinda shaming to me...) And in that bag and I better make sure you got that here.  


But the receipt is yours, the products match - Just look...


Yes, but the BAG is from CVS, Manager to register one, Dawn to your register for customer assistance!   (I was gumming up the works and they had to open, not one but,  two cash registers now...)


And so it began.  She  matched up each product with the receipt, eye-balling the CVS bag suspiciously between each of the three items. Eye-balling the line behind me, eye-balling everything except well, me.  No eye contact what so ever.  I started to explain the problem with the products cause at that point I felt like I had too, but she kinda Ssssshushed me, like she really had to concentrate.


 

Or didn't want to hear it.


The transaction took a total of about nine hours, I think.  I'm not exactly sure because I  took in a movie while she was calculating the amount of time it would take for the light from the Revlon Photo Ready Foundation to get to the Moon. 


When it was over I got my credit.  And um, I guess they did what the policy said but man, it was kind of - What's the word?  The policy says it's, Not a problem.  Well - Hm.  I guess in a sense because I did get my money back so it's not a problem to get your money back. But it was kind of unpleasant. 

And to be honest, maybe getting your money back isn't a problem but I sure felt like one. 


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Trying new products is one of the great joys of visiting Beauty Isle.
But sometimes what you see in the mirror at home leaves you less than overjoyed. Not a problem! You can always return beauty items for a full refund at Rite Aid.
Rite Aid it's not just a store. It's a solution

Get daring with your choices. Play it safe with your pocketbook.
That's the beauty of shopping at Rite Aid. Get all the details below.

The Rite Aid 100% Risk-Free Beauty Guarantee.
 
Any opened or used beauty product of any brand name can be returned for a full refund when accompanied by a register receipt. Beauty categories subject to the guarantee are skin care/depilatories, sun care, bath/soap, hair care (shampoo, conditioner, styling and professional), hair color, cosmetics, ethnic beauty aids, fragrances, cosmeticorganizers and personal care appliances.

7 Comments:

Babes Mami 9/15/10, 11:55 AM  

Well, the beauty policy makes me want to buy some makeup at rite aid but I guess I better make sure I save the frickin bag along with the reciept! That chick obviously was confused on customer service skills, they should perhaps reteach her.

The Crazy Suburban Mom 9/15/10, 12:07 PM  

Babes, To be honest that of all the stuff I bought that was the only day I did a return so I was feeling fairly - get over it! And kind of embarrassed. I even printed the policy and had in my purse in case they didnt want to take opened things back but they did know the policy. That said, it wasn't pleasant. The cvs bag stuff was just silly. Silly beyond belief. Had I not had the receipt okay, but her thing was -she was making sure they carried the things. But there was a printed receipt dated less then 24 hours ago.

I believe CVS had the same policy actually. I would double check to be sure but I think when I saw riteaids I checked on cvs and it was the same.

Take a look

MommaYoung 9/15/10, 12:53 PM  

Oh you poor thing, no one should have to deal with that crude, but we all seem to.

Lynette 9/15/10, 2:58 PM  

Please tell me they did not return that in store credit but credited your credit card. Cause I hate a return policy that actually has them keeping your money anyway.

CVS bag, Walmart bag or ol trash bag...should not matter. I so agree you should not be made to feel uncomfortable or that your putting them out in anyway. Guess maybe you should check out the customer service skills at CVS next.

Vonlipi 9/15/10, 7:58 PM  

The CVS bag was the culprit! So hilarious!

Those poor people got all mixed up by your return! I call those Z clerks; they are not paid to think so the minute something unusual comes up they freak out!

Maureen 9/15/10, 8:31 PM  

Oh well, at least you won the battle!

J Sedai 9/16/10, 12:42 AM  

WOW, I usually use my own bags when I shop, so I rarely have a store bag. wonder what she'd do if I strolled in with one of my "used to be a T-shirt but is now a washable shopping bag" bags?

they should work on their customer service!

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